Frequently Asked Questions

Select your desired match from our listings, choose your ticket category and quantity, fill in your details, and complete the secure checkout process via Stripe. You will receive a confirmation email immediately after purchase.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. All transactions are encrypted and secure.

All sales are final. Due to the nature of event tickets, we cannot offer refunds, exchanges, or cancellations. Please review your order carefully before completing your purchase.

A 10% booking fee is applied to all orders to cover transaction processing and customer service. This fee is displayed clearly during checkout before you complete your purchase.

Tickets become available 36 hours before each event. This gives fans a fair window to secure their seats. You'll see an availability countdown on each match detail page.

If you miss the 36-hour window, tickets for that match are no longer available for purchase on our platform. We recommend setting reminders for matches you're interested in.

Tickets are delivered digitally via email. You will receive your tickets within 24 hours of the event. Please check your spam/junk folder if you don't see the email.

We only provide digital tickets (e-tickets or mobile tickets). These can be displayed on your smartphone or printed at home. Physical tickets are not available.

If you haven't received your tickets 24 hours before the event, please contact our support team immediately. We will resend them or provide alternative arrangements.

Tickets are typically non-transferable for security reasons. However, contact our support team as exceptions may be available in certain circumstances.

Your tickets will be sent as PDF files with QR codes or barcodes. You can either print them or present the digital version on your mobile device at the venue.

Yes, you may be asked to present a valid photo ID matching the name on the booking at the venue entrance. Please ensure all attendee names are entered correctly during booking.

We recommend arriving at least 1 hour before kick-off to allow time for security checks and finding your seats. For hospitality packages, arrival times are specified in your booking confirmation.

If an event is cancelled by the organizer, we will contact you with available options which may include ticket transfer to a rescheduled date. Refunds are subject to the original ticket provider's policies.

Venue policies vary, but generally only clear bags, binoculars, and small cameras are permitted. Refer to the specific venue rules provided in your booking confirmation.

Seat information will be included in your ticket details. You can view it in your email or ticket file. Contact the venue directly for seating maps and layout information.

Fresh Path Tickets is an independent ticket reseller. We are not affiliated with, endorsed by, or connected to any venue, team, or official ticket provider. We source tickets from licensed secondary market suppliers.

Yes, we work only with verified and licensed ticket suppliers. However, as a secondary market reseller, we cannot provide the same guarantees as official sellers. All tickets are sourced from reputable suppliers.

As a secondary market reseller, ticket prices may exceed face value due to demand, scarcity, and market conditions. This is standard across all resale platforms.

Yes, all personal and payment information is encrypted and processed securely through industry-standard protocols. We do not store credit card information on our servers.

You can reach our support team via the contact form on our website or by emailing support@freshpathtickets.com. We aim to respond within 24 hours.

VIP packages typically include premium seating, access to exclusive lounges, complimentary food and beverages, priority entry, and dedicated customer service. Specific inclusions vary by event and package tier.

Unfortunately, upgrades are not available after purchase. You must purchase a new ticket in the desired category. Contact our support team to discuss options.

Hospitality packages provide premium experiences with better seating, food, and amenities. The value depends on your preferences, but many customers find them worth the investment for important matches.

Transportation is not typically included unless specified in your package details. Some packages may offer parking options. Check your confirmation for specific details.